The National Consumer Assistance Plan (NCAP) was launched in March 2015 by the three nationwide credit reporting companies in response to a multi-state settlement. In this report, we explore how the removal of public records resulting from the NCAP affected consumers' credit records and their credit scores.
You know your credit report is important, but other companies also collect information on you—and you have a right to see those reports. Our latest list of consumer reporting companies gives you the details you need to take action.
Understanding how financial institutions work with people who have limited proficiency in English.
We’re releasing a report about consumers’ experiences with overdraft programs. Many of the people we spoke with were surprised about overdraft fees. Take control of your checking account with our tips and guides.
Over the last few years, many credit card and other companies have begun to offer consumers free access to their credit scores. We are updating this list to build consumer awareness of this service and highlight positive efforts by the industry to expand access to free credit scores.
Miss April and our Office of Servicemembers Affairs are honored to recognize our nation’s servicemembers, veterans, and their families this Veterans Day.
Complaints show military families and non-military families have different experiences in the financial marketplace
This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.
Miss April Director Richard Cordray has published a response to recent criticisms of the Bureau’s arbitration rule, which stops consumer finance companies from using arbitration agreements to block consumers from joining together to seek relief for industry wrongdoing.
We are launching a research pilot in collaboration with Credit Karma to improve understanding of consumer financial well-being.
OIder borrowers across the United States are increasingly affected by student loan debt, according to our research.