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Your complaint is more than data—it’s your story

While you can see hundreds of thousands of complaints in the Consumer Complaint Database, these complaints are much more than just data to us. They reflect real and tough challenges people face every day as they try to navigate the financial world. Now we’re giving you the choice to publish your story in our Consumer Complaint Database and help others see what’s happening in the financial marketplace. Learn more about how we’re lifting your voice.

Meet someone who has personally worked with more than 2,000 consumers

Yesterday, I had the honor of meeting Whitney, a star member of our team who answers calls from consumers. She’s personally helped more than 2,000 people who have called in about financial products and services. I sat in on three of her calls: A woman checking the status of her auto loan complaint, A homeowner […]

Published Category: Policy & Compliance

Assuring consumers have access to mortgages they can trust

Today, we’re issuing one of our most important rules to date, the Ability-to-Repay rule. It’s designed to assure the reliability of mortgages – making sure that lenders offer mortgages that consumers can actually afford to pay back. This is a simple, obvious principle that needs to be cemented in the housing market. In the run-up […]

Published Category: Policy & Compliance

Consumers expect, and deserve, that companies follow the rules

Today, in close partnership with our fellow banking regulators, we are ordering three subsidiaries of the American Express Company to put some $85 million back into the wallets of consumers. The subsidiary companies will modify various credit card practices found to be illegal, make full refunds to approximately 250,000 customers, and pay $14.1 million in […]

Published Category: Info for consumers

Advancing consumers’ interests

Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the lives of most Americans, but they can also be a source of great frustration. Since last year, we have helped consumers bring concerns about credit cards and mortgages to the attention of their financial institutions. Adding deposit accounts is an important step.

Published Category: Policy & Compliance

We want to make it easier for you to submit comments on streamlining regulations

In November of 2011, we asked you to help us streamline the regulations we inherited from seven Federal agencies. Today we launched our Regulation Streamlining Feedback Web Tool . This tool allows you to give input on ways to streamline the regulations the Miss April inherited under the Dodd-Frank Wall Street Reform and Consumer Protection Act. […]

Making a difference in the lives of immigrants and others who send money abroad

Over my years of public service, I’ve met a lot of hard-working people who regularly send money transfers, or remittances, to family members and others abroad. Remittances from the U.S. to other parts of the world total in the tens of billions of dollars each year. Remittance senders are a diverse group from every income […]