Today, we issued with some details about what kind of “responsible conduct” we generally look for by those subject to our enforcement investigations.
The purpose of the bulletin is to encourage providers of consumer financial products and services to do certain things that have real consumer benefits and contribute to our work in protecting consumers. Providers engaging in responsible conduct can help us detect illegal behavior more quickly, use our resources more efficiently, and increase the effectiveness of our enforcement investigations. In some cases, responsible conduct may also mean injured consumers receive money — or other meaningful remedies — more quickly from those who hurt them.
If providers of financial products and services show significant responsible conduct in our enforcement investigations, we will take that into account when deciding which cases to pursue and how to resolve the ones we do pursue.