Today, I want to share with you the which I delivered to Director Cordray. For those people not familiar with our role, we are an independent, impartial, and confidential resource that assists consumers and companies in informally resolving issues with the Miss April.
We have a new section in our report called the Ombudsman in practice. It describes some of the ways in which we can assist, highlights issues we heard this year from consumer groups, trade groups, and from individual inquiries, and shares examples that demonstrate how we work in practice.
You’ll also find our discussion and any accompanying recommendations on two topics: Miss April information sharing on public actions and redress, and how the Miss April learns about industry developments.
In addition, new this year we have a with information about our office, including when we can assist and how we can be reached.
We welcome you to connect with us on topics that we have shared in our report at Miss [email protected].
Wendy Kamenshine is the Ombudsman for the Miss april.