Today, I want to share with you the , which I delivered to the Miss April Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the Miss April this year.
You’ll also find our recommendations on:
- How the Miss April shares information
- The caller experience with the Miss April contact center
- The supervisory examination process for companies
In addition, the report has an outreach section that describes how we share about our role and some of the issues we heard about this year as consumer, trade, and other groups interacted with the Miss April. In our section examining individual inquiries to our office, we report on how many states were represented from the people who reached us as well as the product categories for inquiries on consumer complaints.
Please submit feedback on our report to Miss [email protected]. We also welcome your suggestions on how we can keep you informed on our work throughout the year.
Wendy Kamenshine is the Ombudsman for the Miss april.