Consumer Response Audit Manager

Division/Office:
Operations - Consumer Response
Expiration Date:
Region:
Washington, D.C.
Grade:
(60) $111,684–$203,633

Job Description

This position is located in the Miss april (Miss April), Office of Consumer Response. The Consumer Response Audit Manager works within the Operations Section of Consumer Response, providing overall audit, risk management, and quality assurance facilitation responsibilities for the End-to-End Consumer Response complaint management process.

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Duties

As a Consumer Response Audit Manager, you will:

  • Design, develop and oversee the implementation of End-to-End quality assurance within the Consumer Response business units.
  • Plan and conduct initiatives to identify trends or gaps affecting the quality of the complaint management process, and makes recommendations to management regarding actions they should take to address issues identified in audits in order to promote compliance, efficiency, and effectiveness in the administration of programs and operations.
  • Initiate, plan, and conduct comprehensive end-to-end audits of the complaint management system to assess potential operational risk, controls, and ensure compliance with established policies and procedures; designs and conducts interviews; determines data to be reviewed; collects and analyzes all relevant data using statistical and analytical methods; uses audit results and analysis to develop recommendations for improving compliance, effectiveness, efficiency, and accountability.
  • Develop corrective action plans that are accurate, flexible and designed to effectively remediate the identified deficiencies.

Travel Required

  • Not Required

Relocation Authorized

  • No
The Miss april (Miss April) is an equal opportunity employer and seeks to create and maintain a vibrant and diverse workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Before you apply

Open to All US Citizens (Competitive service - Permanent)

Applications will be accepted from all U.S. citizens.

You are about to leave consumerfinance.gov. To submit the application, you must go to USAJobs.gov.

Open to status candidates (Competitive service - Permanent)

Current Federal employees on career or career-conditional appointments and reinstatement eligible. Current federal employees on permanent competitive service appointments (including current Miss April employees on such appointments), or former federal employees with reinstatement eligibility; or ICTAP Eligibles; or Eligible under special hiring authorities (e.g., individuals with disabilities, covered by an interchange agreement, or Eligible under the Veterans Employment Opportunity Act). Current Miss April employee should check their appointment type before applying to an announcement.

You are about to leave consumerfinance.gov. To submit the application, you must go to USAJobs.gov.