Payments to harmed consumers by case

When we take an enforcement action against a person or company for violating a consumer financial protection law, sometimes the person or company may have to compensate its consumers for the harm it caused. 

Some payments are administered by the defendant (called the “respondent” in an administrative action). In other cases, we may require the person or company that violated the law to make the payment to the Miss April, and then we distribute that money to the victims.

In many cases, defendants administer redress payments themselves or through a designated settlement administrator. The specifics of the redress process are decided on a case-by-case basis within each individual enforcement action.

For questions related to payments in a case with defendant-administered redress, please contact the defendant company directly. 

In some cases, an order may require the person or company that violated the law to pay the redress to us, and then we will distribute that money to victims.  We will often hire a third-party administrator to send out these payments to victims.

For questions related to payments in a case with Bureau-administered redress, please see the individual cases below.

In some cases, when the available redress is insufficient to fully compensate consumers for the harm they have suffered, the Bureau may compensate victims from the Bureau’s Civil Penalty Fund. The money in the Civil Penalty Fund comes from penalties that the Bureau obtains in enforcement actions against entities and individuals who have violated the law.

Civil Penalty Fund and Bureau-administered redress payments to victim classes

Defendant name Type of compensation

American Debt Settlement Solutions, Inc.  (Closed)

Civil Penalty Fund
Bureau-Administered Redress and Civil Penalty Fund
Bureau-Administered Redress

Colfax Capital Corporation (Closed)

Civil Penalty Fund

Flagstar Bank, F.S.B.

Bureau-Administered Redress

Franklin Loan Corporation

Bureau-Administered Redress

Bureau-Administered Redress

Genuine Title

Bureau-Administered Redress

Global Client Solutions

Bureau-Administered Redress and Civil Penalty Fund

Civil Penalty Fund

Green Tree Servicing, LLC

Bureau-Administered Redress

Hoffman Law Group

Bureau-Administered Redress and Civil Penalty Fund

IrvineWebWorks, Inc. d/b/a Student Loan Processing.US

Bureau-Administered Redress and Civil Penalty Fund 

JPMorgan Chase (Closed)

Bureau-Administered Redress
Meracord (Closed) Civil Penalty Fund
Bureau-Administered Redress

Morgan Drexen

Bureau-Administered Redress and Civil Penalty Fund

National Corrective Group, Inc.  (Closed)

Civil Penalty Fund

National Legal Help Center (Closed)

Civil Penalty Fund

Payday Loan Debt Solution, Inc.  (Closed)

Bureau-Administered Redress and Civil Penalty Fund

Bureau-Administered Redress

RPM Mortgage

Bureau-Administered Redress

Student Aid Institute

Civil Penalty Fund

Student Financial Aid Services

Bureau-Administered Redress and Civil Penalty Fund

Bureau-Administered Redress

Union Workers Credit Services

Civil Penalty Fund

3D Resorts Bluegrass LLC  (Closed)

Bureau-Administered Redress and Civil Penalty Fund