How do I check my prepaid card balance?

Answer:

There may be several ways to check your prepaid card account balance. Your cardholder agreement may tell you how to check your balance and whether there is a fee to use a particular method to check your balance. 

Most cards offer one or more of these ways to check your prepaid card balance:

Automated customer service: You can contact customer service to check your balance. You usually won’t be charged a fee if you get your balance through the automated phone system.

Live customer service: You can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent.

Online/Mobile App: Some prepaid cards allow you to check your balance on the internet if you set up an online account. Usually this service is free.

Text message: Some prepaid cards give you the option to receive your account balance through text message free of charge, but you may pay a fee to your cell phone provider for the text messages.

ATM: Some prepaid cards allow you to check your balance at an ATM, but you may pay a fee.

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