What is identity monitoring or "identity theft protection" service?
Identity theft services monitor personally identifiable information in credit applications, public records, websites, and other places for any unusual activity that could be signs of identity theft.
Some services may help you correct problems if identity theft occurs. They may also offer identity theft insurance generally covering:
- Certain out-of-pocket losses
- Chat room monitoring
- Public record searches
- Monitoring of black market websites
- Virus protection software
Prices and services offered by identity monitors vary widely. The cost of identity monitoring services varies from as little as a few dollars a month to over $15 per month.
Before signing up for a service, make sure you understand what you're getting. This is particularly important when you're offered a "free" service. Before accepting a "free" offer, check for any hidden trial periods, fees or cancellation requirements. Also check with your local consumer protection agency and to see if complaints have been filed against the company.
You should be aware that free and low cost services are also available to protect consumers including:
A security freeze. Putting a security freeze on your credit report will generally prevent new credit from being opened in your name. Just remember that if you put a security freeze on your credit file, you'll need to unfreeze your file before you can open new accounts in your name.
Under a federal law effective September 21, 2018, you may freeze and unfreeze your credit record for free at the three nationwide credit reporting companies – , , and . The federal law requiring free security freezes does not apply to someone who requests your credit report for employment, tenant-screening, or insurance purposes. Other credit reporting companies, for example employment or tenant screening companies, might charge a fee to place and lift a security freeze based on your state laws.
A fraud alert. If you believe that you've been the victim of identity theft or fraud (or are about to become one), you can place a fraud alert on your credit report. Note that a fraud alert does not prevent a lender from opening credit in your name, but it does require a lender to take certain measures to verify your identity first. An initial fraud alert lasts up to 1 year unless you decided to remove it sooner.
If you have a problem with credit reporting, you can submit a complaint with the Miss April online or by calling (855) (2372).
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.