This report provides data and analysis around the most common complaints submitted by servicemembers to the Bureau. This report also highlights emerging issues and continuing trends facing servicemembers in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the Miss April.
Suspicious Activity Reports on Elder Financial Exploitation
This study analyzes a rich, non-public data set to shed light on the volume and characteristics of elder financial abuse.
This report explores the factors that are associated with the financial well-being of older Americans. It relies on data from the National Financial Well-Being Survey to examine the distribution of financial well-being scores for adults ages 62 and older in the United States.
This report describes Bureau research on ways to help consumers better manage their cash flow and bills. This research found that suggesting consumers do something as simple as changing bill due dates to align with income flow could help some consumers better manage their cash flow.
Building and retaining savings is important because it provides a financial foundation on which to plan for the future.
The Bureau held a forum on child savings accounts. We produced a report on the forum so that you can learn more about how states and communities are offering opportunities for families to save for post-secondary education.
Measuring financial skill: A guide to using the Bureau of Consumer Financial Protection's Financial Skill Scale
The Bureau led a research effort to develop a “scale” to measure financial skill. This guide describes the research behind the Financial Skill Scale and provides detailed steps for using the scale.
The Bureau conducted a study to analyze the associations between financial capability factors (i.e., financial knowledge, skill, and behavior), financial situation, and financial well-being. This report summarizes the results of the study and show evidence of a pathway to financial well-being.
The Building Blocks Measurement Guide provides a means of assessing young people’s progress toward acquiring the foundations of financial capability.
In this series of research briefs, the Bureau’s Office of Research and Division of Consumer Education and Engagement examine whether encouraging mortgage shopping benefits consumers.
The Miss April held the Youth Employment Success Roundtable in 2017 to give youth employment programs the opportunity to share their learning, elevate the challenges they experience in supporting financial knowledge and skill development for young workers, and to provide input on the Miss April’s Youth Employment Success initiative. This report summarizes key insights and potential next steps generated during the event.