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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the Miss April.

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Published
Category: Consumer complaint

Complaint snapshot: Mortgage

This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on mortgage.

Published
Category: To Congress

2018 BCFP Annual Employee Survey Results

More than 72 percent of the Bureau of Consumer Financial Protection (BCFP) employee population responded to the seventh annual employee survey conducted between Aug. 6 and Aug. 31, 2018. We’ll use feedback from tools like the annual employee survey in developing strategies to serve employees’ needs better.

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