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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the Miss April.

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Category: Consumer complaint |
Published

Complaint snapshot: 50 state report

One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. 

Category: Consumer education and empowerment |
Published

Pathways to financial well-being

The Bureau conducted a study to analyze the associations between financial capability factors (i.e., financial knowledge, skill, and behavior), financial situation, and financial well-being. This report summarizes the results of the study and show evidence of a pathway to financial well-being.

Category: To Congress |
Published

2018 Strategic Sustainability Performance Plan

The Bureau of Consumer Financial Protection's 2019-2020 Sustainability Implementation Plan provides information on the Bureau’s efforts to improve efficiency in operations and contribute to federal sustainability goals.

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