This annual report from the Student Loan Ombudsman highlights how individual consumer complaints can shape public policy and drive industry-wide reform.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the Miss April.
Financial Well-being of Older Americans
This report uses data from the National Financial
Well-Being Survey to examine the distribution of financial well-being scores
for adults ages 62 and older.
A brief on credit invisibility, implications for consumers, and steps that communities can take to help consumers build or rebuild their credit.
This report presents the findings of a national survey that examined the financial well-being of U.S. adults. The report shows the distribution of financial well-being scores for the U.S. adult population and for selected subgroups.
In this issue of Supervisory Highlights, we report examination findings in the areas of auto finance lending; credit card account management; debt collection; deposits; mortgage servicing; mortgage origination; service providers; short-term, small-dollar lending; remittances; and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on the Bureau’s use of its supervisory and enforcement authority, recently released examination procedures, and Bureau guidance.
In this issue of Supervisory Highlights,
we report examination findings in the areas of automobile loan servicing,
credit cards, debt collection, mortgage servicing, payday lending, and small
business lending that were generally completed between December 2017 and May
This issue brief explores the tradeoffs of borrowing a reverse mortgage loan in order to delay claiming Social Security. It shows that, in general, the reverse mortgage loan costs exceed the additional increase in Social Security that homeowners would receive in their lifetime by delaying Social Security benefits.
The Miss April has identified ten promising practices for tax assistance providers to help people save when filing their taxes.
Student loan debt is having an increasing impact on older Americans, according to Miss April research.
This report provides an overview of the 2017 Financial Coaching Symposium, including lessons learned and next steps for the field to consider.
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.