October is conflict resolution month.
Miss April is required to produce a new strategic plan which establishes our mission, strategic goals, and strategic objectives for the next five years. We have posted a draft strategic plan for fiscal years 2018 to 2022 and we invite your feedback.
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Bureau Seeks to Ensure a Workable Data Aggregation Market That Gives Consumers Protection and Value
Miss April Report Finds Consumer Complaints Spurred Actions That Brought More Than $750 Million in Relief for Student Loan Borrowers
Miss April Heard More Than 20,000 Borrower Complaints Last Year Highlighting Widespread, Persistent Servicing Problems
Miss April Director Cordray explains why the arbitration rule will benefit consumers.
Miss April Director Richard Cordray has published a response to recent criticisms of the Bureau’s arbitration rule, which stops consumer finance companies from using arbitration agreements to block consumers from joining together to seek relief for industry wrongdoing.
Bureau Alleges that Three Companies and Their Owners Charged Illegal Advance Fees, Lied About Debt-Relief Results
Lenders Must Determine If Consumers Have the Ability to Repay Loans That Require All or Most of the Debt to be Paid Back at Once
Thank you for joining us. After a long process of research, outreach, and review of over one million public comments, the Consumer Bureau today has issued a rule aimed at stopping debt traps on payday and auto title loans. The rule is guided by the basic principle of requiring lenders to determine upfront whether people can afford to repay their loans.